Privacy Practices for Healthcare Patients
NOTICE OF PRIVACY PRACTICES FOR RESTORATION HEALTHCARE, INC. PATIENTS
This notice describes how health information about you may be used and disclosed and how you can get access to this information.
Please review it carefully.
Our practice is dedicated, and we are required by applicable federal and state laws, to maintain the privacy of your health information. These laws also require us to provide you with this notice of our privacy practices, and to inform you of your rights, and our obligations, concerning your health information. We are required to follow the privacy practices described below while this notice is in effect. This notice is effective as of August 4, 2014, and will remain in effect until we replace it.
I. CHANGES TO NOTICE
We reserve the right to change this notice and the privacy practices described below at any time in accordance with applicable law. Prior to making significant changes to our privacy practices, we will alter this notice to reflect the changes, and make this revised notice available to you on request. Any changes we make to our privacy practices and/or this notice may be applicable to health information created or received by us prior to the date of the changes. You may request a copy of our notice at any time. For more information about our privacy practices, or for additional copies of this notice, please contact us using this information listed at the end of this notice.
II. PERMITTED USES AND DISCLOSURES OF HEALTH INFORMATION
A. TREATMENT, PAYMENT, AND HEALTH CARE OPERATIONS: You should be aware that during the course of our relationship with you we will likely use and disclose health information about you for treatment, payment, and healthcare operations. Examples of these activities are as follows:
Treatment: We may use or disclose your health information to physician or other healthcare provider providing treatment to you.
Payment: We may use and disclose your health information to obtain payment for services we provide to you.
Healthcare Operations: We may use and disclose your health information in connection with our healthcare operations. Healthcare operations include quality assessment and improvement activities, reviewing the competence or qualifications of healthcare professionals, evaluating practitioner and provider performance, and other business operations.
B. AUTHORIZATIONS: You may specifically authorize us to use your health information for any purpose or to disclose your health information to anyone, by submitting such an authorization in writing. Upon receiving an authorization from you in writing we may use or disclose your health information in accordance with that authorization. You may revoke an authorization at any time by notifying us in writing. Your revocation will not affect any use or disclosures permitted by your authorization while it was in effect. Unless you give us a written authorization, we cannot use or disclose your health information for any reason except those permitted by this notice.
C. DISCLOSURES TO FAMILY AND PERSONAL REPRESENTATIVES: We must disclose your health information to you, as described in the Patient Rights section of this notice. Such disclosures will be made to any of your personal representatives appropriately authorized to have access and control of your health information. We may disclose your health information to a family member, friend, or other person to the extent necessary to help with your healthcare or with payment for your healthcare only if authorized to do so. In the event of your incapacity or in emergency circumstances, we will disclose health information based on a determination using our professional judgment disclosing only health information that is directly relevant to the person’s involvement in your healthcare.
D. MARKETING: We will not use your health information for marketing communications without your written authorization, unless allowed by the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
E. USES OR DISCLOSURES REQUIRED BY LAW: We may use or disclose your health information when we are required to do so by law, including for public health reasons (e.g., disease reporting). In some instances, and in accordance with applicable law, we may be required to disclose your health information to appropriate authorities if we reasonably believe that you are a possible victim of abuse, neglect, or domestic violence or the possible victim of other crimes.
F. PATIENT AND THIRD-PARTY PROTECTION: Only as permitted by law, may we disclose your health information to the extent necessary to avert a serious threat to your health or safety or the health or safety of others.
G. LAW ENFORCEMENT/NATIONAL SECURITY: Under certain circumstances we may disclose health information relating to members of the Armed Forces to military authorities. Under certain circumstances we may also disclose health information relating to inmates or patients to correctional institutions or law enforcement personnel having lawful custody or those individuals. We may disclose health information in response to judicial proceedings and law enforcement inquiries as permitted by law and to authorized federal officials’ health information required for lawful intelligence, counterintelligence, and other national security activities.
H. APPOINTMENT REMINDERS: We may use or disclose your health information to provide you with appointment reminders (i.e., voicemail messages, postcards, or letters).
III. PATIENT RIGHTS
A. ACCESS TO RECORDS: Upon submission of a written request to us, you have the right to review or receive copies of your health information, with limited exceptions. You may obtain a form to request access by using the contact information listed at the end of this notice. You may request that we provide copies in a format other than photocopies and we will use this format you request if it is readily available. We will charge you a reasonable cost-based fee relating to the production of such copies. If you request copies, we will charge you reasonable costs of labor associated with making copies including Twenty-Five Cents (.25) per page for copies or Fifty Cents (.50) per page from microfilm, and postage if you want the copies mailed to you. If you request an alternative format, we will charge a reasonable cost-based fee for providing your health information in that format. If you prefer, we will prepare a summary or an explanation of your health information for a fee. Inspection of records will be allowed during normal business hours per appointment. A fee for locating, making the file available and being present during the review may be charged. Contact us using the information list at the end of this notice if you are interested in receiving a summary of your information instead of copies.
B. ACCOUNTING OF CERTAIN DISCLOSURES: Upon written request, you have the right to receive a list of instances in which we or our business associates disclosed your health information for purposes, other than treatment, payment, healthcare operations, and other activities authorized by you, for the last 6 years, but not before April 14, 2003. If you request this accounting more than once in a 12-month period, we may charge you a reasonable, cost-based fee for responding to these additional requests.
C. RESTRICTIONS AND ALTERNATIVE COMMUNICATIONS: You have the right to request that we place additional restrictions on our use or disclosure of your health information for treatment, payment, and healthcare operations purposes. Depending on the circumstances of your request, we may or may not agree to those restrictions. If we do agree to your requested restrictions we must abide by those restrictions, except in emergency treatment scenarios. You have the right to request that we communicate with you about your health information by alternative means or to alternative locations (e.g., at your place of business rather than at your home). Such requests must be made in writing, must specify the alternative means or location, and must provide satisfactory explanation how payments will be handled under the alternative means or location you request.
D. AMENDMENTS TO RECORDS: You have the right to request that we amend your health information. Such requests must be made in writing and must explain why the information should be amended. These amendments will add to what is already in your file. Information that already exists will not be removed or altered. We may deny your request under certain circumstances.
E. ELECTRONIC NOTICES: If you receive this notice on our website or by electronic mail (e-mail), you are entitled to receive this notice in written form.
IV. QUESTIONS AND COMPLAINTS
If you want more information about our privacy practices or have questions or concerns, please contact us using the information provided below. Please direct any of your questions or complaints to:
Restoration Healthcare, Inc.
18818 Teller Ave. Suite 170
Irvine, CA 92612
Phone: (949) 535-2322
Fax: (949) 535-2330
If you are concerned that we may have violated your privacy rights, or you disagree with a decision we made or any decisions we may make regarding the use, disclosure, or access to your health information, you may complain to us using the contact information listed below. You may also submit a written complaint to the U.S. Department of Health and Human Services. We will provide you with the address to file such a complaint upon request.
We support your right to privacy of your health information.
We will not retaliate in any way if you choose to file a complaint with us or with the U.S. Department of Health and Human Services.