Patient Center for Existing Restoration Healthcare Patients

The information on this page is for existing patients only. If you are inquiring about becoming a new patient, please request a New Patient Packet.

Restoration Healthcare’s team of experienced healthcare professionals strives to deliver high-quality and patient-centered care to support your optimal health and wellness. If you are an existing patient and have questions about your care, appointments, billing, insurance, or any other concern, please contact us right away so that we can assist you. 

If you are experiencing a medical emergency, call 911, or a mental health crisis, call 988.

FOR EXISTING PATIENTS ONLY

If you do not have your Login or are having technical issues with the Portal, please contact us.

OTHER INQUIRIES FOR EXISTING PATIENTS

  • Text or Call to Schedule an Appointment with Your Doctor
    Irvine: 949-535-2322
  • Text or Call to Schedule an Appointment for IV Therapy
    Irvine: 949-535-2322
  • Text or Call to Schedule an Appointment for Diagnostic Testing
    Irvine: 949-535-2322
  • Call About Billing and Insurance Questions
    Irvine: 949-535-2322
  • Call About Financial Assistance Questions
    Irvine: 949-535-2322
  • Call to Request Medical Records
    Irvine: 949-535-2322

Or send your question/request via the OnPatient Portal: https://www.onpatient.com/login/

Location

Restoration Healthcare – Irvine

18818 Teller Avenue, Suite 170
Irvine, California 92612
Phone: (949) 535-2322
Fax: (949) 535-2330
Email: admin@rhealthc.com

Patient Stories

Invisible Illnesses of Lyme, Mold, and More

Wendy saw 21 doctors over five years before getting diagnosed at Restoration Healthcare.

FAQs

General

What type of practice is Restoration Healthcare?

Restoration Healthcare is an integrative healthcare practice where complex and unresolved health issues are our specialty. We take a high touch, high-tech approach to the practice of medicine. Our physicians and expert clinicians take a deep dive into your current and past health history to seek the root causes of what’s ailing you. We help you make sense of the medical data and recommended treatment plan, as well as the cost of treatment and how to pay for it-all the while honoring the financial impact it may have on you and your family.

How do I become a Restoration Healthcare patient?

If you’re tired of feeling bad and frustrated by doctors who don’t understand you or your health concerns or condition(s), and if you’re willing to engage in the work required to achieve positive health outcomes, then you can request for a New Patient Packet. All new Restoration Healthcare patients must complete and submit a New Patient Packet before we can schedule an initial consultation.

What are Restoration Healthcare’s office hours at the Irvine clinics?

The Irvine clinic’s hours are:

Mon – Fri: 7:00 a.m. – 5:00 p.m.
Sat: 7:30 a.m. – varies
Sun: Closed
*Saturdays are open for IV appointments only. Staffing is limited and any urgent medical needs or emergencies should be taken to Urgent Care or the ER. For any other medical requests, please leave a voicemail and our medical team will return your call on Monday.

Can a Restoration Healthcare doctor be my primary care physician?

Technically speaking, a primary care physician (PCP) provides the first contact for a person with an undiagnosed health concern. At Restoration Healthcare, we only see patients either as a referral from another medical practice, or when a patient fails to find the relief or support, they need from an existing healthcare provider. As a result, our physicians are viewed as specialists, not PCPs.

Does Restoration Healthcare treat children?

We accept applications for children age 2+ who have a parent as an active patient in the practice.

Health Insurance

When you’re not feeling well, the last thing you need is to stress about how you’re going to pay your bills. Below are the most frequently asked questions (FAQs) we receive about health insurance at Restoration Healthcare. If your question is not answered below, please call our office at 949-404-3022.

Is my visit and the treatment I receive at Restoration Healthcare fully covered by my health insurance?

A1: The cost of your medical services is billed to your insurance company. Your insurance company determines what portion of the costs you are responsible for, and we will only send you a bill for what the insurance company determines is your responsibility for the treatment in question. 

A2:  We are in-network with most PPOs (Preferred Provider Organizations) and Medicare (please see below for a complete list as of Jan. 5, 2022). We bill according to the insurance contract that you purchased. Depending on your chosen plan, you may have a responsibility for deductibles, co-insurance, and/or copays. If you’d like, we can schedule time for a financial consult in order to go over those prices in more detail (email billing@rhealthc.com with your preferred dates and times for a financial consult appointment and we will be in touch).

A3: Don’t panic just yet! When we’re working with patients to turn around chronic illness, it takes time. Depending on your plan and what part of the calendar year it is, you may need to evaluate if you want to go all in and meet your deductible sooner rather than later on, when the insurance should begin contributing as well. 

A4: Due to this industry, we cannot pin down your exact financial responsibility. However, we are on the same side of the table, and we will always work with you. 

What health insurance plans does Restoration Healthcare accept?

As of January 8, 2024, Restoration Healthcare is considered in-network with the following health insurance plans:

  • Blue Shield of California PPO
  • Anthem Blue Cross PPO
  • United Health Care (UHC) PPO
  • Cigna PPO (Limited to office visits only; all other services are cash)
  • Original Medicare PPO
    • We do not accept Medicare Advantage plans

Please contact the customer service department (found on the on the back of your health insurance member identification card) to confirm if you have in-network access to Restoration Healthcare, as well as your benefit level, for care provided by Restoration Healthcare.

Does Restoration Healthcare accept patients who are covered by Medi-Cal, Cal-Optima, or IHP Medi-Cal patients?

Medi-Cal offers free or low-cost health coverage for California residents who meet certain eligibility requirements. Restoration Healthcare is not among the approximately 130,000 doctors and other healthcare providers who participate in the Medi-Cal, Cal-Optima, or IHP Medi-Cal programs.

If I am covered by Medi-Cal, Cal-Optima, or IHP Medi-Cal, can I pay cash for treatment at Restoration Healthcare?

Restoration Healthcare cannot accept Medi-Cal, Cal-Optima, or IHP Medi-Cal cash payments from patients covered by Medi-Cal, Cal-Optima, or IHP Medi-Cal.

What if I don't have health insurance?

Restoration Healthcare is not able to accept patients who have no acceptable insurance and can only make cash payments.

Diagnostic Testing

At Restoration Healthcare, we practice integrative medicine — a systems and biology-based approach to healthcare that focuses on identifying and addressing the root causes of illness. To help us root out the underlying causes of illness, we tend to run more diagnostic tests than you may be accustomed to when seeing a conventional medical practitioner. That’s because we subscribe to a simple motto of “test, don’t guess.”

What is Balance Tracking System (BTrackS) testing?

Whenever you have a physical examination, your doctor is likely to perform a couple rudimentary tests to assess nerve function. You’re probably familiar with them. In one test, your doctor taps just below your kneecap with a small rubber mallet to check your reflexes. This is a basic neurological test to make sure the lines of communication between your brain and the rest of your body are working properly. Here at Restoration Healthcare, we often use a more sophisticated tool for testing the health and function of the nervous system. It’s called Balance Tracking System (or BTrackS for short), and we employ this test because we believe your nervous system deserves more than just a tap on the knee or the shine of a light into your eyes to gauge its stability. BTrackS enables us to evaluate how effectively the neurological communications network is carrying signals. If you’d like to know even more, please read: Using the Balance Tracking System to Test the Health of Your Nervous System.

What is Autonomic Nervous System (ANS) testing?

ANS testing is a valuable diagnostic tool that helps us dig down to the root cause of a variety of illnesses and dysfunctions. We conduct ANS testing in our clinic primarily for three reasons: 1. To determine whether you have an illness or dysfunction that attacks the autonomic nervous system. Certain chronic conditions, including diabetes, Parkinson’s disease, autoimmunity, and chronic stress, can damage the nerves of the ANS. 2. To detect early warning signs of ANS impairment even before symptoms become noticeable, so that we can identify and address issues before they cause more damage. 3. To find out why someone is not responding as well as expected to treatments for other conditions, and to guide treatment recommendations moving forward. If you’d like to know more about ANS testing at Restoration Healthcare, please read Bringing Your Autonomic Nervous System in for a Checkup, or ask for a copy of “Understanding Autonomic Nervous System Testing: A Restoration Healthcare guide to understanding the autonomic nervous system (ANS) and ANS testing.”

What is RightEye’s Brain Health EyeQ Diagnostic testing?

RightEye’s Brain Health EyeQ Diagnostic test enables us to generate markers and collect valuable data that reflect your brain health and function. Vision is thought to require the use of about 80 percent of the brain’s neural pathways. The RightEye test uses eye movement to stimulate various regions of the brain while monitoring reactions to visuals displayed onscreen. An EyeQ examination is a non-invasive, pain-free procedure that takes place at our clinic. During this 15-minute exam which takes place at our clinic using special computer-based software and hardware, you simply follow and respond to objects moving on a screen — it’s as simple as playing a video game. For even more information on this diagnostic, please read: Using RightEye to Determine Brain Health.

What is the InBody test?

As practitioners of functional medicine and integrative healthcare, we look at objective measures — not only to assess the underlying status of your health, but to evaluate the effectiveness of the treatments we recommend. Conventional measures of weight, temperature, and blood pressure are helpful, as are lab tests to examine blood counts, glucose and cholesterol levels, nutrient levels, and so on. In addition to these and other office and lab tests, we routinely conduct a body composition analysis using the InBody 770 — a premium, medical/research-grade body composition and body water analyzer that can fully analyze body composition in just one to two minutes. The InBody 770 also provides phase angle measurements to determine the integrity of your cells. With these phase angle measurements, we can determine the overall health and vitality of your body’s cells and monitor the effectiveness of recommended treatments. For more information on InBody , please read: Using the InBody 770 Body Composition Tool to Support Data-Driven Healthcare.

What is Cambridge Brain Science testing?

Like all medical practices should, we look at your cognitive function as an important diagnostic indicator and as a metric for monitoring improvement and evaluating treatment success. Over the course of your treatment, regular cognitive assessments provide us with valuable information that helps us with adjustments we may choose to make to your plan of care. To help us evaluate cognitive function, we use the Cambridge Brain Sciences (CBS) brain health assessment service, which measures core elements of cognitive function, including memory, attention, reasoning, and verbal abilities. Researchers and healthcare practitioners across the globe use the CBS service to assess scientifically accurate measures of cognition. The service evaluates cognitive function and brain health to keep a close tab on any changes. One or more tasks need to be completed for the assessment, with each divided into the categories of memory and reasoning. Best of all, the CBS Brain Health Assessment can be completed at home on a laptop, desktop, or tablet computer. For more information on cognitive testing using CBS, please read: Why We Use Cambridge Brain Sciences to Evaluate Cognitive Function.

Why do I have to do these diagnostic tests at Restoration Healthcare?

At Restoration Healthcare, we are not interested in merely treating symptoms, but in restoring, hope, optimal health, and fitness, all the way down to the cellular level. Moreover, we are not satisfied with simply managing a chronic illness or disease, but also reversing its course and helping you heal any damage it may have caused. To help us root out the underlying causes of illness, we tend to run more diagnostic tests than you may be accustomed to when seeing a conventional medical practitioner. That’s because we subscribe to a simple motto of “test, don’t guess.” 

Tell me about Dr. Bakman and his role with diagnostic testing at Restoration Healthcare

Dr. Bakman co-founded Restoration Healthcare in 2015, and has worked to define, refine, and promote an integrated medical model since 1993. His passion for — and advanced studies in — functional neurology, allows him to not only interpret lab test results and the results of your diagnostic studies, but to also pick up on the early signs of disease. With this information in hand, the rest of the medical team here at Restoration Healthcare is better prepared to craft and monitor your personalized plan of care.

Can I do my in-clinic diagnostic testing and other services on the same day?

Unfortunately, the health insurance companies’ billing/reimbursement guidelines do not allow testing and an office visit to be reimbursed if performed on the same day.

Why do I have to take the Creyos cognitive test via the web at home?

Here at Restoration Healthcare, we commonly see patients who report concerns about their cognitive function. Some worry that their cognitive issues may be a sign of early-onset Alzheimer’s or dementia, which is rarely the case. Far more common is an inflammatory condition resulting from a hidden infection, exposure to environmental toxins, autoimmunity, or some other underlying condition. With effective treatment, many of our patients’ cognitive functions return to normal. The cognitive testing that we offer through Creyos’ (formerly Cambridge Brain Science) brain health assessment service, is conducted in the comfort of your own home for a variety of reasons. These include COVID-19 because we believe you’re safer in your own home than most anywhere else. Secondly, the length and delivery method of the test makes the testing itself simpler to accomplish at home. It is delivered exclusively online, takes about 20 minutes to complete, leaving no need to drive all the way to our office. For more information on cognitive testing at Restoration Healthcare, please read: Why We Use Creyos to Evaluate Cognitive Function.

Information

Restoration Healthcare, Irvine

18818 Teller Avenue, Suite 170
Irvine, California 92612
Phone: (949) 535-2322
Fax: (949) 535-2330
Email: admin@rhealthc.com
Mon – Fri: 7:00 a.m. – 5:00 p.m.
Sat: 7:30 a.m. – varies
Sun: Closed

*Saturdays are open for IV appointments only. Staffing is limited and any urgent medical needs or emergencies should be taken to Urgent Care or the ER. For any other medical requests, please leave a voicemail and our medical team will return your call on Monday.