Privacy Policy

This Privacy Policy was last updated on September 18, 2024.

Thank you for visiting the website (“Site”) of Restoration Healthcare, Inc. (hereafter “RHI,” “we,” “our,” and “us”). RHI is furnishing this Privacy Policy to explain how we collect, use, and share information that is capable of being associated with or could reasonably be linked directly or indirectly to a particular consumer or household (“Personal Information”). Please read this Privacy Policy and our Terms of Use, which, as may be modified from time to time, govern Site use.

Categories & Sources of Information

We collect, use, and share Personal Information from various sources to provide our Services and accomplish business purposes. Information is provided directly by you, automatically collected from your device, or generated in the course of providing our Services.

Information We Collect:

  • Personal Identifiers: Name, address, email, phone number, IP address.
  • Sensitive Personal Data: Medical history, health information, insurance details.
  • Internet/Network Activity: Browsing history, device details, IP address.
  • Location Information: General geographic location data.
  • Cookies and Pixels: Identifiers stored in cookies for tracking and personalizing user experience (see below for details).

Sources of Information:

  • Directly from you through forms, subscriptions, and communication with us.
  • Automatically collected via cookies, IP addresses, and pixel tags when you use our website.
  • Indirectly from third-party providers and service partners as necessary to provide the Services.

How We Use Personal Information

We use Personal Information to deliver our Services and meet business and operational needs. Specifically, we may use your information for the following purposes:

  • To fulfill the reason you provided the information (e.g., to schedule services or respond to inquiries).
  • To deliver marketing communications (with your consent) about functional medicine, integrative healthcare, and related services.
  • To operate, improve, and personalize our website and services.
  • To ensure security, including detecting and responding to fraud or malicious activities.
  • To comply with legal obligations or requests from regulatory or law enforcement agencies.
  • To perform due diligence during corporate mergers, acquisitions, or other restructuring efforts.
  • To maintain communication records for internal auditing and analytics.

How We Share Personal Information

We will only share your Personal Information under the following circumstances:

  • With Service Providers: We may share data with third-party service providers to assist with business functions such as IT support, payment processing, and secure hosting. All third-party providers are contractually obligated to maintain the security and privacy of your information.
  • As Required by Law: We may disclose information when legally obligated, such as to comply with law enforcement requests or court orders.
  • Corporate Transactions: In the event of a merger, acquisition, or other business transition, your data may be transferred as part of the corporate assets.
  • Marketing Partners: If you consent, we may share data with marketing partners for targeted advertising and marketing services. You have the right to opt out of such sharing by contacting us directly.

We do not rent, sell, or trade your Personal Information to unaffiliated third parties for commercial purposes.

Cookies, Pixels, and Tracking

Our website uses cookies (small text files) and pixel tags (web beacons) to track user activity and improve your online experience. Cookies help us to recognize users and personalize content, while pixel tags collect information such as IP address and browsing behavior.

Cookie Types:

  • Essential Cookies: Necessary for the proper functioning of the website.
  • Analytics Cookies: Help us analyze website traffic and improve user experience (e.g., Google Analytics).
  • Advertising Cookies: Used for personalized ads and tracking user engagement with our content (e.g., Facebook Pixel).

You can manage your cookie preferences by adjusting your browser settings to block or delete cookies. Please note that some website features may not function properly if cookies are disabled.

For more details about how third-party services such as Google Analytics and Facebook Pixel collect and use your data, please refer to their respective privacy policies.

“Do Not Track” Technology

Our website does not respond to Do Not Track (DNT) signals. We do not track users’ activity across different websites over time, nor do we authorize third parties to do so.

Your Rights and Choices

General Rights

  • Right to Know: You have the right to request details on what Personal Information we collect, how it’s used, and with whom it’s shared.
  • Right to Delete: You may request that we delete your Personal Information, subject to certain legal exceptions.
  • Right to Opt-Out: You have the right to opt-out of receiving marketing communications or the sale of your data (if applicable).
  • Right to Correct: You can request corrections to inaccurate Personal Information.
  • Right to Withdraw Consent: You may withdraw your consent for communications at any time.

California Residents (CCPA Rights)

Under the California Consumer Privacy Act (CCPA), California residents have additional rights:

  • Right to Access: Request access to your personal data.
  • Right to Data Portability: Request a copy of your data in a portable format.
  • Right to Non-Discrimination: You will not be penalized for exercising your privacy rights.

To exercise these rights, you may contact us using the information provided at the end of this policy.

GDPR Rights for EU Residents

If you are a resident of the European Union (EU), you have the following rights under the General Data Protection Regulation (GDPR):

  • Right to Access: You have the right to request access to your personal data and receive information about how it is processed.
  • Right to Rectification: You can request correction of inaccurate personal data.
  • Right to Erasure: You may request that your personal data be deleted under certain conditions.
  • Right to Data Portability: You have the right to obtain a copy of your personal data in a structured, commonly used, and machine-readable format.
  • Right to Object: You can object to the processing of your data for direct marketing purposes.

Communication Consent (TCPA Compliance)

By providing your phone number, you consent to receive text messages (SMS) and phone calls from Restoration Healthcare, Inc. related to your inquiry, care, and other important updates. The frequency of messages may vary based on your care plan, appointments, or other relevant communications. Standard messaging and data rates may apply. To opt out of receiving text messages, you can reply “STOP” to any text message or contact us directly.

Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Healthcare-related data may be subject to additional retention requirements as mandated by federal and state regulations.

Security Measures

We implement a variety of security measures, including encryption, secure servers, and firewalls, to protect your Personal Information from unauthorized access, disclosure, or misuse. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Children’s Privacy (COPPA Compliance)

Our website and services are not intended for direct use by children under the age of 13. However, we may collect personal information from parents or guardians who fill out forms on behalf of their child. In such cases, the parent or guardian must provide consent for the collection and use of their child’s information. If we become aware that we have collected personal information from a child under 13 without parental consent, we will delete the information promptly. Parents or guardians can contact us at any time to request the review or deletion of their child’s information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. If any material changes are made, we will notify you as required by law. Please review this Privacy Policy periodically to stay informed about how we are using and protecting your Personal Information.

Questions and Contacting Us

If you have any questions or concerns regarding this Privacy Policy, or if you wish to exercise your privacy rights, you can contact us by physical mail at:

Restoration Healthcare, Inc.
Attn: Privacy Requests
18818 Teller Avenue, Suite 170
Irvine, California 92612 USA