Information About Medical Billing at Restoration Healthcare


Please click the play button on video below for an important message about medical billing at Restoration Healthcare. The video, which will open and play on this page, covers 3 important items:

1. The “Cleanup Statement” from 2017 that many patients have already received
2. What you need to know about medical billing for 2018
3. A short explanation of how the billing for laboratory testing works

Important Note about Labs: If your insurance deductible — or a large amount of your coinsurance — goes towards laboratory fees, you can call the labs and ask them about their financial policies. Often, due to financial hardships, labs will work with you on a payment plan or consider decreasing the balance. If you’re facing a financial difficulty, we encourage you to call the labs in question!

We realize medical billing can be very confusing. In addition to saying thank you for trusting us with your health, we want you to know that we’re also here to answer any questions you may have about your billing. If you do have general questions, please send them to us using your account on the OnPatient Portal. For billing inquiries, please contact Yvonne by email at, or call her during normal business hours at (210) 541-4233.

Hear About a New Level of Care and Compassion from Arabella

After being passed around from doctor-to-doctor and multiple emergency room visits, no one knew what was causing Arabella’s nerve, joint and muscle pain, extreme fatigue and inability to walk. Was it multiple sclerosis? Was it Lyme Disease? What it something else? A friend’s recommendation led her to Restoration Healthcare, who confirmed it was Lyme Disease.

She describes the experience as being engaging with high standards of care from people who actually care about their patients. The clinic explored every aspect of Arabella’s health including nutritional status, hormone balance, immunity and even the emotional toll she and her family experienced prior to coming to Restoration Healthcare. “It’s a different level of compassion,” she says.

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